KAALI~KRAFT
Terms & Conditions
Natural Foods | Authentic Andhra Quality | Pan-India Delivery
These Terms & Conditions (“Terms”) govern your access to and use of the kaalikraft.com website, all orders placed through any KAALI~KRAFT order channel (website, phone call, or WhatsApp), and all related services. By visiting our website, registering an account, or placing an order with KAALI~KRAFT, you confirm that you have read, understood, and agreed to these Terms, subject to applicable Indian law.
These Terms have been prepared with reference to applicable Indian law as in force on the Effective Date. They are not exhaustive and do not constitute legal advice. Customers are encouraged to seek independent legal advice for specific concerns.
Section 1 — Definitions and Applicability
Relevant Legal Framework: Indian Contract Act, 1872; Sale of Goods Act, 1930; Information Technology Act, 2000; Consumer Protection Act, 2019; Consumer Protection (E-Commerce) Rules, 2020.
1.1 Definitions
- “KAALI~KRAFT”, “we”, “us”, or “our” means the proprietorship business operated by Indhumathi Ambati at the address stated above.
- “Customer”, “you”, or “your” means any natural person or entity placing an order, registering an account, or otherwise using KAALI~KRAFT services.
- “Website” means the e-commerce website hosted at kaalikraft.com.
- “Products” means the cold-pressed oils, ghee, pickles, podis, flours, and other food items offered for sale by KAALI~KRAFT.
- “Order” means any request to purchase Products through the Website, phone call, or WhatsApp, accepted in accordance with these Terms.
1.2 Eligibility
By placing an Order, you confirm that you are at least 18 years of age and competent to enter into a binding contract under the Indian Contract Act, 1872. Persons below 18 years may use KAALI~KRAFT only under the supervision of a parent or legal guardian.
Section 2 — Ordering and Acceptance
Relevant Legal Framework: Indian Contract Act, 1872; Sale of Goods Act, 1930; Consumer Protection (E-Commerce) Rules, 2020 [Rule 4 and Rule 5].
2.1 Accepted Order Channels
Orders may currently be placed through any of the following channels:
- Website checkout at kaalikraft.com
- WhatsApp at +91 95028 93506 or +91 94946 14904
- Telephone call to the same numbers above
2.2 Order Acceptance
All Orders are an offer by you to purchase Products at the listed price subject to these Terms. KAALI~KRAFT reserves the right to accept or decline an Order. An Order is treated as confirmed only after:
- Product availability has been verified
- Delivery address is serviceable by our courier partners
- Payment has been successfully received and reconciled
In case of any rejection, the full payment received shall be refunded to the original payment mode within seven (7) working days.
2.3 Pricing
- Product prices are displayed in Indian Rupees (₹) and include applicable taxes unless otherwise stated.
- Prices are exclusive of delivery charges, which are calculated and shown separately at checkout.
- KAALI~KRAFT may revise prices from time to time. A confirmed Order will be billed at the price displayed at the time of Order confirmation.
- In the rare case of a pricing error, KAALI~KRAFT may cancel the Order and issue a full refund.
2.4 Country of Origin
Pursuant to Rule 6(5) of the Consumer Protection (E-Commerce) Rules, 2020, all Products offered by KAALI~KRAFT are manufactured and packed in India. The country of origin for every Product is India.
2.5 GST Compliance
Where applicable, Goods and Services Tax (GST) shall be charged in accordance with the Central Goods and Services Tax Act, 2017 and the Integrated Goods and Services Tax Act, 2017. A GST invoice will be issued for every Order.
Section 3 — Payments
Relevant Legal Framework: Payment and Settlement Systems Act, 2007; Reserve Bank of India guidelines for Payment Aggregators and Payment Gateways, 2020 (as amended); IT Act, 2000.
3.1 Accepted Payment Modes
Payments through the Website are processed by Razorpay Software Private Limited, a Payment Aggregator authorised by the Reserve Bank of India. The following payment modes are accepted:
- Unified Payments Interface (UPI)
- Credit Cards (Visa, Mastercard, RuPay, American Express)
- Debit Cards
- Net Banking
- Mobile Wallets
For Orders placed via phone call or WhatsApp, payment may be made through UPI, NEFT, RTGS, or any other pre-agreed digital mode.
3.2 Cash on Delivery
Cash on Delivery (COD) is currently NOT available. Full payment must be received and confirmed before any Order is dispatched.
3.3 Payment Security
All online payments are processed through Razorpay’s PCI-DSS Level 1 certified infrastructure with end-to-end encryption. KAALI~KRAFT does not collect, store, or process your card details, UPI PINs, banking passwords, or CVV numbers at any time.
Section 4 — Delivery
Relevant Legal Framework: Sale of Goods Act, 1930; Carriage by Road Act, 2007; Consumer Protection Act, 2019.
4.1 Delivery Areas
KAALI~KRAFT delivers across India, subject to the serviceability of our courier partners (including but not limited to Delhivery, BlueDart, DTDC, India Post, and others). Some pin codes may be unserviceable; this will be flagged at checkout.
4.2 Delivery Charges
- Delivery charges are calculated based on destination, weight, volume, and prevailing courier rates.
- Delivery charges are displayed separately at checkout before payment.
- Free shipping may be offered on Orders above a stated threshold; the applicable threshold will be displayed at checkout.
4.3 Delivery Timelines
Standard delivery timelines from Order confirmation to delivery:
- Made-to-order Products (pickles, podis, flours): 5–8 working days from confirmed payment, including 3–5 days for fresh preparation.
- Cold-pressed oils: 7–12 working days, including a mandatory 5–7 day natural settling and filtration process before dispatch.
- Buffalo ghee: 5–8 working days, depending on stock availability.
Estimated timelines exclude delays caused by force majeure, courier disruptions, or events beyond our reasonable control.
Section 5 — Product Preparation & Freshness
Relevant Legal Framework: Food Safety and Standards Act, 2006; Food Safety and Standards (Food Products Standards and Food Additives) Regulations, 2011; Food Safety and Standards (Licensing and Registration of Food Businesses) Regulations, 2011 (Schedule 4 — Hygiene and Sanitary Requirements).
5.1 Made-to-Order Products
Pickles, podis, flours, and similar items are prepared after a paid and confirmed Order is received. We do not maintain large pre-prepared stock for products where freshness is critical to quality.
5.2 Oils and Ghee
Cold-pressed oils undergo a natural settling and filtration period of approximately 5 to 7 days before dispatch to allow sediment to settle and ensure clarity. This is a quality-related requirement and cannot be expedited. Buffalo ghee is prepared from fresh buffalo cream that is rested for 24–48 hours and then slow-cooked in a traditional kadai.
5.3 No Preservatives or Adulteration
KAALI~KRAFT does not use artificial preservatives, harmful adulterants, or undeclared chemical additives. Oils are extracted using mechanical cold-press methods. Ghee is prepared from buffalo milk fat without intentional addition of vanaspati, hydrogenated oils, or synthetic flavours. Pickles and podis are prepared using only the declared ingredients.
Section 6 — Packaging & Labelling
Relevant Legal Framework: Food Safety and Standards (Packaging) Regulations, 2018; Food Safety and Standards (Labelling and Display) Regulations, 2020; Legal Metrology Act, 2009; Legal Metrology (Packaged Commodities) Rules, 2011 (as amended); Plastic Waste Management Rules, 2016 (as amended).
6.1 Food-Grade Packaging
All Products are packed in food-grade containers, jars, pouches, or bottles compliant with the Food Safety and Standards (Packaging) Regulations, 2018. Used or recycled packaging is never reused for food packing.
6.2 Mandatory Label Disclosures
Each packaged Product carries the following label information in compliance with the Food Safety and Standards (Labelling and Display) Regulations, 2020 and the Legal Metrology (Packaged Commodities) Rules, 2011:
- Product name and category
- Net quantity (in grams, kilograms, millilitres, or litres)
- List of ingredients in descending order of weight
- Allergen declaration (where applicable)
- Nutritional information per 100g/100ml
- Date of manufacture / packing
- Best before / use by date
- Batch / lot number
- Storage instructions
- FSSAI licence number and the FSSAI logo
- Name and complete address of the manufacturer / packer
- Vegetarian / Non-Vegetarian symbol (green / brown dot)
- Maximum Retail Price (MRP) inclusive of all taxes
- Customer care contact details
- Country of origin: India
Section 7 — Returns, Refunds & Cancellations
Relevant Legal Framework: Sale of Goods Act, 1930; Consumer Protection Act, 2019; Consumer Protection (E-Commerce) Rules, 2020 [Rule 5(3)(g)].
7.1 General Return Policy
Owing to the perishable, hygiene-sensitive, and made-to-order nature of food products, returns are not accepted as a matter of preference or change of mind. Returns and replacements are considered only in the limited circumstances listed below.
7.2 Eligible Cases for Refund or Replacement
A refund or replacement may be considered in the following cases:
- Major leakage or spillage on arrival
- Material damage to the package making the contents unsafe or unusable
- Visible spoilage on delivery
- Wrong product delivered (different from the Order)
- Order lost or materially mishandled in transit
To raise a claim, the customer must report the issue within 24 hours of delivery, providing clear photographs or video evidence of the outer package, the product, and the issue. Claims must be sent via WhatsApp, email, or phone call to the contact details listed above.
Note: Detailed refund processing timelines, replacement rules, and cancellation rules are described in our separate Refund & Cancellation Policy.
Section 8 — Allergy & Dietary Disclaimer
Relevant Legal Framework: Food Safety and Standards (Labelling and Display) Regulations, 2020 [Regulation 5(1)(j) — allergen information]; FSS Act, 2006.
KAALI~KRAFT prepares Products in a shared kitchen environment where peanuts (groundnut), sesame, dairy, mustard, and other common allergens are present. Cross-contamination cannot be entirely ruled out.
Customers with known or suspected food allergies, intolerances, or dietary restrictions must inform KAALI~KRAFT before placing an Order, and must read the ingredient list and allergen declaration on every product label. KAALI~KRAFT shall not be liable for adverse reactions caused by undisclosed allergies.
Section 9 — Intellectual Property
Relevant Legal Framework: Copyright Act, 1957; Trade Marks Act, 1999; Information Technology Act, 2000.
All content on the Website, including but not limited to text, graphics, logos, product images, photographs, descriptions, and the KAALI~KRAFT brand name, is owned by or licensed to KAALI~KRAFT and is protected under Indian copyright and trademark law. No content may be reproduced, copied, or distributed without our prior written permission.
Section 10 — User Conduct
By using the Website, you agree NOT to:
- Submit false, misleading, or fraudulent information
- Use the Website for any unlawful purpose
- Attempt to gain unauthorised access to any part of the Website
- Upload viruses, malware, or any malicious code
- Engage in any activity that disrupts or interferes with the Website’s operation
- Resell or redistribute Products purchased from KAALI~KRAFT without authorisation
Section 11 — Limitation of Liability
Relevant Legal Framework: Consumer Protection Act, 2019; Indian Contract Act, 1872.
To the maximum extent permitted under applicable law:
- KAALI~KRAFT’s aggregate liability for any Order shall not exceed the invoice value of that Order.
- KAALI~KRAFT shall not be liable for indirect, incidental, special, consequential, or punitive damages.
- KAALI~KRAFT shall not be liable for any delay, failure, or non-performance caused by force majeure events including but not limited to natural disasters, pandemics, government actions, strikes, transport disruptions, or any cause beyond our reasonable control.
Section 12 — Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Subject to applicable consumer-protection law (which permits the consumer to approach a Consumer Commission with appropriate territorial jurisdiction), the courts at Nellore, Andhra Pradesh shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.
Section 13 — Grievance Redressal
Relevant Legal Framework: Consumer Protection (E-Commerce) Rules, 2020 [Rule 4(5) — Grievance Officer]; Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; Consumer Protection Act, 2019.
13.1 Grievance Officer
In compliance with Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020, KAALI~KRAFT has designated the following Grievance Officer:
| Name | Indhumathi Ambati |
| Designation | Proprietor and Grievance Officer |
| Address | Sachivalayam Road, Chendodu Village, Vidyanagar, Kota Mandal, Nellore District, Andhra Pradesh – 524413 |
| Phone | +91 95028 93506 │ +91 94946 14904 |
| kaali.kraft007@gmail.com | |
| Hours | 10:00 AM – 6:00 PM IST, Monday to Saturday |
| Acknowledgement Time | Within 48 hours of receiving the complaint |
| Resolution Time | Within 30 days from receipt of complaint |
13.2 External Grievance Channels
If the grievance is not resolved to your satisfaction, you may approach:
- National Consumer Helpline: 1915 or 1800-11-4000 (toll-free)
- National Consumer Helpline portal: https://consumerhelpline.gov.in
- Department of Consumer Affairs, Government of India: https://consumeraffairs.nic.in
- Consumer Commission with appropriate jurisdiction (District / State / National) under the Consumer Protection Act, 2019
- Food Safety and Standards Authority of India: https://fssai.gov.in (for food safety complaints)
Section 14 — Modifications
KAALI~KRAFT may revise these Terms from time to time. The revised Terms will be posted on the Website with an updated Effective Date. Continued use of the Website or placement of new Orders after the revised Terms are posted constitutes acceptance of the changes.
Acceptance
By placing an Order through the Website, phone call, or WhatsApp, you confirm that:
- You have read, understood, and agreed to these Terms & Conditions.
- You have provided accurate Order, billing, delivery, and dietary information.
- You consent to the collection and use of your personal information as described in our Privacy Policy.
Thank you for choosing KAALI~KRAFT.
Indhumathi Ambati │ Proprietor
+91 95028 93506 │ +91 94946 14904 │ kaali.kraft007@gmail.com